Privacy policy
Last Updated: July 23rd, 2025
Our Privacy Policy is guided by our commitment to the following key principles:
1. Commitment to Safety, Security, and Parental Consent.
We foster a safe and secure online environment, prioritizing User protection. Parents or legal guardians must consent for their children's voice samples to be used. We do not process voice samples from minors without verifiable parental consent, in accordance with applicable law.
2. No Sale of Personal Information.
We do not sell Personal Information to third parties. Our mission prioritizes trust, ensuring goals align with your and your child’s best interests. Our business model does not involve commercializing data with third-parties.
3. Transparency.
We provide clear access to information you provide, using your data only for limited purposes to deliver or improve our Services. Some data is deleted shortly after collection.
4. Robust Data Protection.
We take information security seriously, implementing strong safeguards against unauthorized access or misuse
5.Special Care for Voice Donors and Recipients
Our processes limit the collection and use of Personal Information, especially when adult account holders facilitate voice creation for or from minors.
Section 1 – Introduction.
1.1. Purpose. This Privacy Policy outlines the Personal Information (as defined below) collected or processed when you interact with The Voice Keeper, explaining its use, sharing, protection, and your choices. "User", "Users", "you" or "your" refers to individuals using our Platform or Services. For questions, contact us via email in Section 11.
By using our Platform or Services, you explicitly consent to this Privacy Policy and any amendments. If you disagree, please do not use our Platform or Services.
1.2 Our Service. Our Platform and Services are operated by ALMAGU USA, Inc., dba The Voice Keeper (“Voice Keeper”, “we” or “us”). Voice Keeper enables individuals to create unique, synthetic voices for AAC devices. This includes self-recording (e.g., for ALS patients), uploading old audio clips, and submitting voice samples from family or friends (including children) for AAC voice creation.
1.3 Scope. This policy applies to all Users of our website, mobile website, mobile application, and other platforms through which we offer Services.
1.4 Third-Party Links. Our Platform may link to third-party sites not controlled by Voice Keeper. We are not responsible for their practices; review their privacy statements as they may differ from ours
Section 2 – Information We Collect.
2.1 Information Provided by Users
We collect Personal Information, including email, name, state, and country. We also collect recorded voice samples or uploaded audio.
Account Holders: Only adults can register and create an account. We collect your personal information such as name, email, state, and country during registration. Voice Submissions: When you, as an adult account holder, submit voice samples (your own, old audio, or from another individual including a child), we collect the audio content. If the voice sample is for or from a child, we may also collect a nickname and age group associated with that voice, provided by you as the adult account holder.
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2.2 Automatic Information Collection. We automatically collect certain information as you use our Services, including your IP address, browser type, device type, mobile carrier, usage time/date, and log & system data.
2.3 Chart on Information We Collect and Specific Policies.
Data Collection Summary. We collect only the minimum necessary data for voice creation and management.
Data Type | Purpose | Retention Period |
|---|---|---|
Personal Info | To manage consent & communication | Deleted upon request or when no longer needed for the program. |
Child’s First Name | Used for internal reference in matching & assignment | Deleted after no active assignments if not permanently saved. |
Consent Records (signature, timestamp, IP) | User consent and, where applicable, adult account holder's affirmation of parental consent. | Retained as long as required by law, then deleted. |
Voice Recordings | Used to generate a synthetic voice | Deleted within 72 hours after processing. |
Synthetic Voices | Saved for downloading to AAC device | Permanently available once created and accepted. |
Log & System Data | Security monitoring & service performance | Deleted periodically as part of system maintenance. |
Note on Voice Samples: If a submitted voice sample is not accepted or used to create a synthetic voice, it will be deleted. If a recipient stops using a created synthetic voice, it can be deleted from their account.
Clarification on Synthetic Voice Identity
Synthetic voices are stored as non-identifiable digital constructs. They are not linked to any persistent identifier of the voice donor and cannot be traced back to a real-world individual by The Voice Keeper. The adult account holder who creates the voice may assign a nickname, but The Voice Keeper does not verify or store the true identity of the person whose voice was recorded.
2.4 Cookies. We may send 'cookies' to your device when you use our Platform. Cookies recognize your browser and may store identifiers or preferences. You can reset your browser to refuse cookies, though some features may not function properly. We use cookies for authentication, tracking provided information, remembering preferences, measuring Platform usage for quality improvement, and for safety monitoring and Service performance.
Section 3 – How The Voice Keeper Uses Your Information.
3.1
Service Provision & Improvement. Voice Keeper collects and uses your information to offer and improve our Platform and Services, for data analysis, trends, and effectiveness.
3.2
Business Operations. We use your information for business purposes like developing new Services, enhancing the Platform, identifying usage trends, and determining Service effectiveness.
3.3
Other Uses. We may use non-Personal Information for other purposes permitted by law. We use analytics services like Google Analytics to evaluate visitor usage.
3.4
Data Aggregation. The Voice Keeper aggregates data from users into “Aggregated Data,” which does not reveal individual identities. This data helps us analyze user trends, generate insights, and improve our business.
Section 4 – How Your Information is Shared.
4.1
Third-Party Service Providers. We may share your information with third-party service providers (e.g., for hosting, analytics, email) essential to our Services. We require these providers to have robust data processing agreements, such as the Amazon Web Services DPA.
4.2
Legal Obligations & Harm Prevention. We may disclose Personal Information if required by law, or when necessary to protect our rights, third-party rights, or to comply with a judicial process.
Section 5 - Access to Your Information and Opt Out.
Subject to applicable law, you may request access to, update, correct, or delete your Personal Information we hold. These rights may be limited, and we may verify your identity before acting on requests.
Once a synthetic voice is created and permanently available for use, it generally cannot be deleted. To revoke consent or request deletion of original voice recordings before a synthetic voice is created and provided to a recipient, please contact us. If you are a synthetic voice recipient and no longer wish to use it, you can remove or disable it within your AAC system.
Users can manage voice recordings or account info directly via platform tools, where available. No manual request is usually required for these standard actions. For additional assistance, contact support.
Who Can Request? | What Can Be Deleted? | Conditions |
|---|---|---|
Adult Account Holder (Voice Submitter) | Original voice recordings | Can request deletion of original voice recordings before synthetic voice processing is complete and the voice is made available. |
Recipient Parents | Removal of voice from a device | Can remove the voice themselves within their AAC system; no action from The Voice Keeper is required. |
Adult Account Holder | User contact data, account information | Account holders can delete their own user data directly using platform tools. No specific request is needed for this. |
You can opt-out of us using your Personal Information by emailing us (see Section 11) or responding directly to our communications. Provide sufficient information to verify your identity and clearly describe your request. We are not obligated to delete if we cannot verify your identity or suspect fraudulent requests. We will aim to comply with requests as soon as practicable, typically within thirty (30) days, notifying you if more time is needed.
Section 6 - Security of Your Information.
We use industry-standard security measures to protect your personally identifiable information. The Voice Keeper ensures data security through:
TheVoiceKeeper ensures data security through:
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Encryption – All data is encrypted in transit and at rest.
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Secure Hosting – Data is stored on AWS (or another US-based cloud provider) in compliance with industry standards.
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Access Control – Only authorized personnel (admins or approved staff) can access relevant data
We do NOT store raw audio recordings permanently.
If a data breach is detected, we will investigate, secure, prevent future occurrences, and notify affected individuals within the legally required timeframe.
You acknowledge that no data transmission or storage system is impenetrable. If you believe your Personal Information has been compromised, notify us immediately.
Section 7 – Minors' Privacy (COPPA Compliance)
We comply with applicable data privacy laws, including the Children’s Online Privacy Protection Act (“COPPA”). Our services are for adults, or minors under direct adult supervision and with verifiable parental consent. Account creation is restricted to individuals 18 or older. The adult account holder is responsible for all account activities, including submitting voice samples.
Our approach to safeguarding minor's personal information (e.g., voice data) includes:
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Minimized Data Collection: We design our processes to collect only the minimum necessary personally identifiable information for a safe and effective experience.
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Parental Consent Responsibility: When submitting voice samples from a child under 13, the adult account holder attests they are the parent/legal guardian or have obtained verifiable parental consent for the child’s voice data use. By completing our consent process, the adult account holder affirms this consent. We do not store information directly identifying the voice donor beyond the voice sample and nickname/age group provided by the adult account holder.
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Verification Process Disclosure The Voice Keeper treats the adult account holder’s verified login credentials and affirmative confirmation during the consent process as valid, verifiable parental consent. We do not conduct biometric, document-based, or facial recognition identity verification. This design protects user privacy by intentionally limiting the collection of identifiable information and assumes that the adult account holder is acting lawfully and in good faith.
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Limited Use & Disclosure: Minor's information (including voice data) is used solely for delivering our Services and Platform. We do not share it with third parties unless necessary for service provision, legal compliance, or platform integrity.
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Enhanced Protections: We implement additional security measures for minor's data, ensuring secure storage and authorized access.
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Transparency for Families: We keep parents/guardians informed about our practices and welcome inquiries about minor's data handling.
Our compliance efforts create a trusted environment for all users, with special attention to minors' needs and rights. Contact us with questions or for assistance regarding minor’s information.
Section 8 - Changes to Our Privacy Policy.
If we change our Privacy Policy, we will post updates on our Platform, detailing information collected, its use, and disclosure circumstances. We may modify this policy at any time; review it periodically. Changes become effective immediately upon public posting, with the last revision date noted at the top.
Section 9 - Additional Information If You Live in California.
Under California privacy laws, including the California Consumer Privacy Act ("CCPA"), we notify California residents about Personal Information use. "Personal Information" under CCPA is data identifying, relating to, or reasonably linkable to a California resident or household. We collect Personal Information as described in Section 2
California residents can opt-out of Personal Information sale by contacting us via email (see Section 11) and providing proof of residency. We do not use or transfer Personal Information of California residents under 16 without opt-in consent. We inform California residents, at or before collection, about categories of Personal Information collected and their purposes.
Verifiable Requests to Delete, and Requests to Know. California residents have the right to request (up to twice every 12 months) deletion of their Personal Information (subject to exemptions), a copy of specific Personal Information collected in the prior 12 months, and information on how their Personal Information was handled in the prior 12 months. Submit such requests via email (see Section 11).
Right to Non-Discrimination. The CCPA prohibits discrimination for exercising CCPA rights. We do not and will not discriminate against you for exercising these rights.
Financial Incentive. We generally do not assign monetary value to Personal Information, but if required by California law for financial incentives, its value relates to the estimated cost of providing such incentives.
Section 10 – Email Communication
If you provide us with your email address, we may occasionally send you product updates or relevant information about The Voice Keeper. You can unsubscribe at any time using the link provided in each email. We do not share your email with third parties for marketing purposes.
School personnel are solely responsible for providing notices and obtaining consents required by the applicable provisions of privacy laws, except for those notices and consents that we are responsible for or agree to provide.
Section 11 – Additional Information If You Live in California.
Under California privacy laws, including the California Consumer Privacy Act ("CCPA"), we are required to notify California residents about how we use their Personal Information.
Under the CCPA, "Personal Information" is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.
We collect the Personal Information in accordance with Section 2, above.
California residents have the right to opt-out of our sale of their Personal Information by contacting us at via email at the email listed below or by responding directly to the communication you receive. Please be prepared to provide proof of your residence in California.
We do not use or transfer Personal Information about California residents under 16 years old without opt-in consent.
We are required to notify California residents, at or before the point of collection of their Personal Information, the categories of Personal Information collected and the purposes for which such information is used.
Verifiable Requests to Delete, and Requests to Know. Subject to certain exceptions, California residents have the right to make the following requests, up to twice every twelve (12) months:
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Right of Deletion: California residents may request deletion of their Personal Information, subject to legal exemptions.
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Right to Know & to Receive a Copy: California residents have the right to request a copy of the specific pieces of Personal Information that we have collected about them in the prior twelve (12) months and to have this information sent to you via email.
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Right to Know & Right to Information: California residents have the right to request that we provide them certain information about how we have handled their Personal Information in the prior twelve (12) months.
Submitting Requests. Requests to exercise the right of deletion, right to a copy, or the right to information may be submitted by contacting us at via email at the email listed below.
Right to Non-Discrimination. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA. We do not and will not discriminate against you for exercising any of your CCPA rights.
Financial Incentive. Generally, we do not assign monetary or other value to Personal Information, however, California law requires that we assign such value in the context of financial incentives. In such context, the value of the Personal Information is related to the estimated cost of providing the relevant financial incentive(s) for which the information was collected.
Section 12 – Questions?
If you have any questions or concerns about our Privacy Policy, want to opt-out, or would like to raise any security or other issues, please email us at support@almagu.com.